Technical Support

Rely on CribMaster Solutions Center

At CribMaster, our technical support representatives are experts in diagnosing software and hardware issues and providing you with a resolution – quickly. We know the impact our productivity can have on yours, and we are continually increasing the number of same day ticket closures and improving our technical services to keep you up and running at 100% efficiency.

Reaching CribMaster Technical Support is Easy
You can reach our global technical support team through our technical support portals*, email, or by phone. Calling us is easier than ever with our new phone system that includes:

  • Dramatically reduced response times
    • Allows you to connect directly to support technicians
  • Emergency failover system
    • for bad weather, technical issues, high call volume, and information of outages or possible service interruptions
  • Queue call back system option
    • Eliminates hold time by calling you back as soon as a technician is available
  • Integrated call and ticketing systems
    • Faster account lookup and history during service calls

For added peace of mind, each help desk ticket is carefully tracked through resolution. We also include a survey with each case closure notice to gain valuable feedback about your experience with us.

*Note: Whether you’re an industrial distributor or manufacturer in need of technical or tool crib support, you have access to our resource portal, 24/7, to open or search our knowledge base for technical answers on your own.

Contact Us:

North America
Monday to Friday, 8 am – 6 pm EST
Phone: 1.855.274.2267 (855-CRIBCMS)
Email: support@CribMaster.com

Europe EU Head Quarter - Reception telephone number: +32 2 620 7719
European Technical Support Availabilities:
Weekdays, excluding Belgian public holidays.
Monday to Thursday:

  • 08:30 – 17:30 CET
  • 17:30 – 00:00 CET (Diverted to the United States office)

Friday:

Email: eu.support@CribMaster.com

  • 08:30 – 16:00 CET
  • 16:00 – 00:00 CET (Diverted to the United States office)
  • In-country Toll Free:
  • Belgium: 0 800 485 46
  • Denmark: +45 80 253 098
  • France: 0 805 11 00 91
  • Germany: 0 800 723 8376
  • Poland: 00 800 121 5009
  • Spain: 800 099 889
  • United Kingdom: 0 800 376 2988